Testimonials

"The responsiveness is excellent"

Cindy Lefmann, University of California Irvine Extension
Italy. Japan. Argentina. Brazil. As Housing Coordinator for The English & Certificates for Internationals programs at UCI Extension, Cindy Lefmann works with students from all around the world. This dynamic cultural diversity can make housing the students challenging. “The IAC Suites team has made an excellent effort to understand international students’ unique circumstances. There are many cultural differences for these students, so IAC Suites has customized their services to fit our needs. For example, a student may submit a service request for a broken garbage disposal because he or she doesn’t know how to use it properly,” says Lefmann. The staff at IAC Suites has been “so attentive to our unique needs, very accessible and great to work with. It’s definitely a team effort. They work with the attitude of ‘what can we do to help Cindy?’ Their responsiveness is excellent.”

"We’re like a little family"

Lucy Donaldson, PRC Relocation & Consulting Services, Inc.
"It's a seamless process and that's important to us," states Lucy Donaldson, President of PRC Relocation & Consulting Services. "We don’t see it happen, but the furniture shows up on time, the utilities get turned on, we get the key. The fluidity of the whole process is great." PRC has been partnering with IAC Suites since 1994 and provides temporary homes for about eight residents a month. "We know we won't jeopardize our relationship with our clients because we are confident in the quality of the accommodations. They arrive with nothing, and IAC Suites makes it so easy for them." The team is very responsible and flexible, she says, and goes out of their way to be helpful: "We had a group from India who didn't have driver's licenses. IAC Suites provided a list of restaurants and shops that they could walk to from their community. They also provide woks and rice cookers to our clients from Asia. That's the extra effort I love about IAC Suites."

In summary, Donaldson said, "I feel valued as a client and I've formed wonderful relationships with the staff over the years. We're like a little family."

"IAC Suites delivers"

Cindy Navarette, Pacific Life
Cindy Navarette has found the quality living conditions and high level of customer service of IAC Suites to be particularly valuable to her employees. Navarette, of Newport Beach-based Pacific Life, has been working with IAC Suites for over five years to help relocate single employees and families. "Our employees are new to the area, so they are very appreciative of the help they are offered and for the attention that IAC Suites pays to their needs," she says. "I get great feedback."

IAC Suites' commitment to customer service extends not just to their residents but to the relocation professionals they work with. According to Navarette, "The staff is always very quick to respond, and they have made every special accommodation I have asked for. The ease and quality of working with them relieves the work on my end. IAC Suites delivers."